Website Tech Support

Why can't I access my website?

Possible reasons:

1. Your Internet connection is down through your Internet Service Provider (ISP)

2. The server is down on your website

To determine the cause of this problem, follow these steps:

1. Open a new browser window (i.e. Internet Explorer 7, Firefox, Opera)

2. Go to www.google.ca and try to perform a search (any search)

3. If you are unable to access the google page at all, or if you can not perform a search, then your Internet connection is down. You can double-check this by trying to go to any website. If you can not access any web pages it is your Internet connection through your ISP (e.g. Shaw, Telus). This is usually a temporary problem and should be fixed in a short time

4. If you are able to access www.google.com, perform a search, and access all other web pages but your own, then the server is down. You should contact your website hosting provider immediately. (If your website is being hosted by Navigator Multimedia Inc., call 250.862.9868)

Why can't I see the changes I made to my website?

Sometimes when you update your website you'll go to look at it and the changes aren't there. This is usually because your browser is viewing a cached version of your web page.

Try this:

1. Open your browser (e.g. Internet Explorer 7, Firefox). In the menu bar under Tools, go to Internet Options

2. In the General tab, there is a section for Temporary Internet files. There should be a button for deleting cookies and deleting files. Click both buttons

3. Now try to view your web page again. Hit Refresh in the toolbar. You should now see the changes you made

If this does not work it may be a problem with your Internet Service Provider (ISP). Sometimes they will store cached versions of web pages on their server to save space. They will probably have the updated version up within 24 hours. You should contact your ISP to determine if this is the case.

You can also try accessing your site through a "third party".

1. Go to www.google.ca and click on language tools

2. In the appropriate space for entering web addresses, type in your domain name and have it translated from English to any other language

3. Check the translated version to see if the changes were made. (This only really works for images and general style viewing since you probably won't be able to understand the text)

Just for certainty, make sure you have uploaded the changes correctly. Check your web page software and look for possible errors you could have made such as uploading incorrect file extensions or using invalid file names.

File extensions are suffixes applied to the end of your filename used to indicate the appropriate encoding convention of the file's content. For example, '.txt' is used for a text editor, '.doc' is used for a word processor, '.html' or '.php' is used for a web browser, '.pdf' is used for a PDF viewer or editor, '.png', '.gif' or '.jpg' is used for a graphics program, '.xls' is used for a spreadsheet program, etc...

Invalid file names may include the use of spaces or symbols other than letters and numbers. If you would like to separate words in the file name, please use a dash (-).