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Google My Business: A Guide For Small Business

AKA GMB for SMB
(Also known as Google My Business for Small/Medium-sized Business)

What is Google My Business?

Google My Business launched in 2014 and has quickly become one of the largest business directories online with its integration in Google Search and Google Maps. Any business type can create a GMB profile to manage their business information and optimize their local SEO. Businesses that have a storefront can update their store hours, address, and contact information to provide the most accurate and up-to-date information for potential customers that search in Google.

google my business logo

Why is it important?

Potential customers turn to Google Search at different points in their buying cycle, whether they are looking for more broad information like “things to do in Canmore” to more specific requests like your business name. Your local business is indexed and interpreted by Google based on the information Google has. If Google has accurate, up to date information on your business it will be able to do a better job matching your business with relevant search queries.

Branded Search vs. Non-branded Search

Both are important, and GMB plays an important role in the search visibility of these 2 types of searches. Search Engine Optimization (SEO) is more complex than ranking your business on GMB alone, but by optimizing your GMB page Google will have more accurate information on your business category and association with your website to help with non-brand search.  

Branded Search is your business name, and variants of your business name

Example: “Alpine Helicopters Inc”
Variant: “Alpine Canmore” “Alpine Heli” “Alpine Helicopter Tours”

Non-branded search is more broad, made up of search terms that are relevant to your business.

Examples: “Tour Operator Canmore” “Sightseeing Tours Canmore” “Things to do in Canmore”

Getting Started With Google My Business

It’s best to have one Google Account to use for all of your business-related Google products. You can create one for free by registering here: https://accounts.google.com/SignUp

Once the account is created, you will have a Gmail account (ex. “yourbusiness@gmail.com”) for your GMB, and if your business has Google Analytics, Google AdWords, or other Google products you can use the same account to stay organized, and link them together if needed.

Now that we have a Google Account, we can check to see if a GMB page already exists for your business. Sometime GMB pages will be automatically created if Google can see other social media profiles or your business information on trusted websites.

The example below displays an unclaimed Google My Business profile from Kokanee Park Marina. By clicking the “Own this business?” text linking in the profile, you will be able to claim the page, verify it by phone or postcard, and begin updating and making changes to the page.

google my business knowledge panel

Note: sometimes adding “google plus” or the city to your business name in your search query may help discover your GMB knowledge panel. 

If your GMB page does not exist yet, you can create a new one by starting here: https://www.google.com/business

Optimizing Your Google My Business Page

Now that we have a verified page (or pending via sent postcard) we can begin filling out the profile with useful information to improve the quality of this page. Start with the “info” tab and check to make sure all your business information is correct. Under the “photos” tab you can upload you business logo, profile and cover photo. These images are important for the less popular Google Plus, but they can also be used in your GMB profile. 

google my business dashboard

Reviews can be managed from the same dashboard. If you have positive (or negative) reviews you may want to respond to them, to let everyone know your business values feedback and you’re active on this page.

The Insights tab let you know how your GMB page is being used and its visibility in Google Search and Maps. Google refers to “Direct” and “Discovery” as the brand and non-brand search terms explained earlier.

google my business insights

Generating your Review Link

The reviews your business collects on your GMB page are powerful for social proof and building trust with potential customers. Google treats reviews as a kind of 3rd party testimonial about your business experience, so encouraging your happy customers to leave a review on your GMB is a win-win.

The best way to generate a review link for your GMB page is to find your business page in Google, and click the “reviews” linked text. 

google my business review prompt

From there, click “Write a Review” and copy the URL in the address bar. This URL can then be shared in an email to your customers as a part of your follow up.
Note: your customers will need a Google (@gmail.com) Account in order to leave a review.

Example Review URL:
(https://www.google.com/search?q=Grapevine+Restaurant+1055+Camp+Road+Lake+Country+BC+V4V+2H4&rlz=1C5CHFA_enCA721CA721&oq=Grapevine+Restaurant+1055+Camp+Road+Lake+Country+BC+V4V+2H4&aqs=chrome..69i57.223j0j1&sourceid=chrome&ie=UTF-8#lrd=0x537def7112150d03:0x9913e7c27521bfa0,3,)

URL a bit long? You can run it through Google’s URL shortener by pasting it here: https://goo.gl/

This is the same URL, just shortened!
https://goo.gl/r22NLk

Create your own short URL to make it super easy for your customers to share their experience on your GMB page. Some of our clients use this same practice in an automated email follow up or by reaching out personally to ask for a review.

Google My Business has room to grow

Businesses that see a lot of foot traffic might see the “popular times” information in the GMB knowledge panel. This feature gathers location data from smartphone users who have opted-in to Google’s location services. I would expect this and other real-time information integrated with Google Search and Google My Business in the future.

google my business popular times

If you are a franchise or if you business has 10 or more locations

Google My Business allows you to bulk verify, and organize you locations in a Business Account folder. Google will provide a spreadsheet template to collect all locations for a bulk verification submission. We have helped clients with this migration, and more information to start this process can be found here: https://support.google.com/business/answer/4490296?hl=en

Once all your locations are claimed and verified, you can assign a store code to each location and make bulk changes to the store hours, cover image, business category and more.

What is a Google My Business Store Code?

A store code in the Google My Business dashboard is only viewable from the person managing the locations (potential customers don’t see this). Google encourages you to assign a store code to your page once it’s verified, and it doesn’t really serve a purpose other than uniquely identifying your store location for local inventory ads. Businesses with multiple locations can run Google shopping ads and have the feed refer to their Google My Business listing store codes to display local inventory information. This is pretty advanced, and most small businesses can either leave it blank or assign any label to use as their store code to replace the “missing store code” item from the dashboard (at least for now – Google might have for plans for this later).

That’s all there is to it!

Google has designed Google My Business to be easily self-managed by any small business owner. This overview provides a couple practices that I haven’t seen much documentation on so a blog post seems fitting. Questions? Leave em’ in the comments!

 See Also

Advanced – Tracking Clicks from Google My Business in Google Analytics

 

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